Returns & Exchanges

Did you order something that didn't quite meet your expectations? No problem—you can easily return items to us. Learn how here.

return

You can return items within 14 days of receiving the goods – without giving any reason.

The only thing that matters is:

  • The items must be unworn, unused and undamaged
  • Please return the original packaging (if available)

This is how the return works:

  1. Notify revocation
    Send us a short email or use our contact form to inform us about your return.
  2. Pack items
    Pack the items securely – preferably in the original packaging.
  3. Return package
    Send the package to the following address:

Cyber ​​Pawn GmbH
Schlodderdicher Weg 95
51469 Bergisch Gladbach

As the buyer, you are responsible for the return shipping costs unless the item was our fault (e.g., incorrect or defective item).

Special notes on 3D printing kits

Our craft kits with 3D-printed parts contain small parts and crafting materials (e.g. glue, instructions, etc.) that are permanently connected after assembly.

Please note:
As soon as individual parts of the craft set have been glued or firmly connected , a return is excluded , as the article is no longer in its original condition and cannot be disassembled without damage (according to Section 312g Paragraph 2 No. 3 BGB).

If you're unsure whether the set is right for you, check the contents before crafting – unfortunately, returns are no longer possible afterward.

Exchange

A direct exchange (e.g. into a different size or color) is currently not possible .
If you would like something different, please return the original item and place a new order .

refund

Once we have received and inspected your return, we will refund the purchase amount within 14 days using the payment method you used.

You will receive an email as soon as the refund has been processed.

Still questions?

You can find answers to many other questions in our FAQ . Or contact us directly using our contact form – we'll be happy to help!