Orders

How can I place an order?

It's very simple : Put the products you want in your shopping cart, click on "Checkout" and follow the steps to enter your details and select your payment method.

Can I change or cancel my order later?

As long as your order hasn't been shipped yet, please feel free to contact us quickly – we'll check whether a change is still possible.

payment

What payment methods do you offer?

You can pay securely with:

  • PayPal
  • Credit card (Visa, Mastercard, American Express)
  • Klarna invoice & instant bank transfer
  • Apple Pay / Google Pay (depending on device)
  • Local payments like BLIK, EPS, iDEAL, MobilePay

Is the payment secure?

Yes. Our payments are processed through certified providers such as PayPal and Shopify Payments with state-of-the-art SSL encryption. You are safe.

Products

An item is sold out – when will it be back in stock?

Yes, all products offered at Zauberkram are officially licensed products. We source our items exclusively through selected retailers and wholesalers.

Are there gift vouchers?

Not yet – but we’re working on it!

An item is sold out. When will it be back in stock?

Whenever possible, we try to restock popular items quickly. You can sign up for a notification in case the item becomes available again.

Return & Cancellation

Can I return items?

Yes. You have a statutory right of withdrawal of 14 days . Please note that return shipping costs are generally borne by the customer.

How does the return process work?

Please notify us of your cancellation using our contact form or by email. Further information can be found on our Right of Cancellation page.

Shipment

How long does shipping take?

Within Germany, delivery usually takes 1–3 business days after receipt of payment.

Within the EU, delivery usually takes 2–4 business days.

How much are the shipping costs?

We charge €4.90 per order within Germany. For orders over €70.00, we offer free shipping within Germany.

We charge €8.90 per order to Austria, the Netherlands, Belgium and Luxembourg. For orders over €180.00, we offer free shipping to these countries.

We charge €11.90 per order to France, Poland, Czechia, Hungary, Denmark, Finland, Sweden, Greece, Ireland, Italy, Lithuania, Latvia, Estonia, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, as well as Bulgaria, Croatia and Cyprus. For orders over €240.00, we offer free shipping to these countries.

Will my order be shipped with tracking?

Yes, you will receive an email with a tracking link once your package has been shipped. DHL only.

I have another question – how can I reach you?
Simply write to us using our contact form or by email to: kontakt@zauberkram.de.

We will respond to you as quickly as possible, usually within 24 hours (working days).

Do you have any questions? Don't be shy—we don't bite. 😉

Make contact