Privacy policy

Last Updated: June 24, 2025

Zauberkram operates this shop and this website, including all related information, content, functions, tools, products, and services, in order to provide you, as our customer, with a personalized shopping experience (the “Services”). Zauberkram is based on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our general Terms and Conditions and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we mean information that identifies you or another individual, or that can be directly linked to you. Personal data does not include information collected anonymously or anonymized in such a way that you cannot be identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact information including name, mailing address, billing address, shipping address, phone number, and email address.

  • Financial information including credit and debit card numbers, financial account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation, and other payment-related data.

  • Account information including username, password, security questions, configurations, and settings.

  • Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including information you provide when contacting customer support.

  • Device information including device, browser, or network information, IP address, and other unique identifiers.

  • Usage information including details about how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you. For example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your data.

  • Automatically through the Services. For example, from your device, through your use of our products or Services, or when visiting our website, including through cookies and similar technologies.

  • From our service providers. For example, when we engage service providers to enable certain technologies and they collect or process data on our behalf.

  • From our partners and other third parties.

How Do We Use Your Personal Data?

Depending on how you interact with us or which Services you use, we may process personal data for the following purposes:

  • Providing, customizing, and improving the Services. Including fulfilling our contract with you, processing your payments, executing your orders, storing your preferences and items of interest, sending account-related notifications, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to leave reviews, and personalizing your shopping experience.

  • Marketing and advertising. Including sending promotional emails, SMS, or postal mail, showing you online ads for products or services, based on your activity such as items purchased or placed in your cart.

  • Security and fraud prevention. Including account authentication, providing secure payments and shopping, detecting and preventing fraudulent or unlawful activities, protecting public safety, and safeguarding our Services.

  • Communicating with you. Including customer support, responding to inquiries, and maintaining our business relationship.

  • Legal purposes. Including compliance with laws, responding to lawful requests by authorities, participating in investigations or legal proceedings, and enforcing our terms or policies.

How Do We Share Personal Data?

We may share personal data with third parties for legitimate purposes consistent with this Privacy Policy, including:

  • With Shopify and other service providers (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, shipping).

  • With business and marketing partners that provide marketing services and display ads (including personalized advertising via Shopify and third-party providers).

  • With your consent or at your request, for example, to deliver products or when using social media widgets or login integrations.

  • Within our corporate group or with affiliates.

  • In connection with business transactions (e.g., mergers, insolvency), to comply with legal obligations, enforce terms and policies, or protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes data about your access and use of the Services in order to provide and improve them. Data submitted to the Services may be shared with Shopify and third parties, potentially located outside your country of residence. We also use enhanced Shopify features that include data from interactions with our shop, other merchants, and Shopify itself. In such cases, Shopify is responsible for processing your personal data, including responding to your data rights requests.

For more information, please see the Shopify Privacy Policy for Consumers. Depending on your residence, you may exercise certain rights at the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy or security of such sites, nor for the accuracy or completeness of their information. Information you disclose publicly, including on third-party platforms, may be accessible without limitation. Inclusion of such links does not constitute endorsement unless explicitly stated.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from minors. Parents or guardians may request deletion of their child’s data using the contact details below. At the time of this Privacy Policy, we do not knowingly “sell” or “share” data of individuals under 16 years of age.

Security and Data Retention

No security measures are perfect, and we cannot guarantee “perfect security.” Information sent to us may be exposed in transit.

The retention period for your personal data depends on factors such as whether it is needed to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights:

  • Right of access. To request access to the personal data we hold about you.

  • Right of deletion. To request deletion of your personal data.

  • Right of correction. To request correction of inaccurate data.

  • Right to data portability. To request a copy of your data and, in some cases, its transfer to a third party.

  • Managing communication preferences. You may opt out of marketing emails via the unsubscribe link; however, we may still send non-marketing communications (e.g., about your account or orders).

If you reside in the UK or EEA, you may also have:

  • Right to object and restrict processing.

  • Right to withdraw consent. Where consent is the basis for processing, you may withdraw it without affecting the lawfulness of prior processing.

You can exercise these rights via the Services where available, or by contacting us using the details below.

Complaints

If you have concerns about our data practices, please contact us using the details below. Depending on your residence, you may also have the right to lodge a complaint with your local data protection authority. A list of supervisory authorities in the EEA is available here.

International Transfers

We may transfer, store, and process your personal data outside your country of residence.

Where data is transferred outside the EEA or UK, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses or UK-approved equivalents, unless the recipient country is deemed to provide adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated versions will be posted here, with the “Last Updated” date adjusted accordingly.

Contact

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

Email: p.hasberg@playcentral.de
Postal address: Schlodderdicher Weg 95, 51469 Bergisch Gladbach, Germany

For the purposes of applicable data protection law, we are the data controller of your personal data.